FAQ'S

Do you offer shipping within Australia?

Yes, we offer shipping services across Australia. We deliver to all states and territories within the country. 

What payment methods do you accept?

We accept a variety of payment methods, including Visa, American Express, Shop Pay, Apple Pay, Google Pay, Mastercard, Union Pay, PayPal, and direct bank transfers. You can choose your preferred payment method at checkout.

How long does shipping take?

Shipping times vary depending on the destination and the shipping method chosen. Typically, orders are processed and shipped within 1-3 business days. Domestic shipping within Australia usually takes 2-7 business days, depending on the location. 

Do you offer free shipping?

Yes, we offer free shipping on orders over $250 AUD. If your order subtotal exceeds $250 AUD, the shipping cost will be waived. Please note that this offer is applicable for deliveries within Australia only.

Can I track my order?

Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment online.

What is your return/exchange policy?

We have a flexible return/exchange policy. If you are not satisfied with your purchase, you may return the item within 30 days of delivery for a refund or exchange. Please refer to our Return Policy for detailed instructions and conditions. This does not include a "Change of mind".

How do I contact customer support?

You can contact our customer support team by sending an email to [email protected] or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.

Are my personal and payment details secure?

Yes, we take customer privacy and data security seriously. We use industry-standard encryption technology to protect your personal and payment information. Your data is securely transmitted and stored in compliance with applicable data protection laws.

Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for qualified customers. If you are interested in purchasing larger quantities, please contact our customer support team for more information.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

Can you deliver to a post box?

Unfortunately, we do not deliver to PO Boxes. Your order will need to be sent to a residential address.

Can I Change my Order?

You can change your order until it has been packed and sent from the warehouse. You will need to contact us immediately if you would like to make any changes to your order.

How do I return a product?

If your product meets the criteria set out in our returns policy then you will need to contact us at sales@advancedtools.com.au to begin your return process.

What happens if my order is incorrect?

You will need to contact us immediately if your order is incorrect or hasn't arrived within a reasonable period. 

Can I buy parts for a tool I have purchased?

Yes, please email us at sales@advancedtools.com.au. We don't upload all parts and accessories.