HIKMICRO M11W Thermal Camera

Advanced Tools - Lifetime Support

From the moment you make a purchase with us, you become a valued member of the Advanced Tools family. Our dedicated support team is at your service, ready to assist with any inquiries, concerns, or issues you may encounter over the lifetime of your product. Whether you need help with setup, troubleshooting, updates, or simply want to understand your product better, we are here for you.

7 Days a week Customer Service

Our customer Support is open 7 Days a week! Ensuring you will always have someone to speak with.

Expert Assistance

Our support team includes professionals with extensive knowledge and experience, ready to provide you with accurate and helpful solutions & Support.

Online Store

Our online store runs 24/7, ensuring you can purchase anything you may need, at any given time!

Fast and Reliable Shipping with Advanced Tools

At Advanced Tools, we are committed to ensuring that you receive your products swiftly and reliably. That's why we have partnered with Australia's top couriers, guaranteeing that your order is in good hands.

Here's what you can expect with Advanced Tools:

• Dispatch: We pride ourselves on efficiency. 99% of our orders are dispatched within one-two business day. If you order on a Monday, expect it to be shipped the same day or by Tuesday. This exludes all Hikmicro Orders, please visit shipping policy for further information. 

• Delivery Times: Our delivery process is streamlined for your convenience. Depending on where you're located, your order will typically arrive in 3 to 5 business days. This exludes all Hikmicro Orders, please visit shipping policy for further information. 

  • Metro Areas: Anticipate receiving your order within 3 business days.
  • Non-Metro Areas: Please allow up to 5 business days for your order to arrive.

• Real-Time Order Tracking: As soon as your order leaves our warehouse, you'll receive an email with tracking details, keeping you updated every step of the way.

• Dedicated Customer Support: Should you have any questions or need assistance, our team is ready to help. Reach out to us via email, call us at 1300 525 120, or use our live chat feature for prompt support.

Advanced Tools is pleased to offer free shipping on all orders over $250. This is part of our commitment to providing you with great value and a seamless shopping experience. Take advantage of this offer and enjoy the convenience of having your purchases delivered directly to your doorstep, free of charge!

Please note, if your order includes any of the below items, your order will be subject to a $42 shipping fee. 

- Viper Brite (3.785 litre) - RT300G

- Viper Aerosol Degreaser Coil Cleaner - RT375A

- Viper Heavy Duty Concentrated Coil Cleaner 3.78L - RT390G

- Viper Ice Machine Cleaner Nickel Safe 3.78L - RT500G

- Viper Ice Machine Cleaner Nickel Safe 461ml - RT500N

- Viper Venom Pack Pure Concentrate Brightener Cleaner - RT310V

HIKMICRO Warranty

Our commitment to exceptional quality and customer satisfaction is embodied in our HIKMICRO warranty program. We provide a solid promise of reliability and support with every purchase.

10-Year Detector Warranty Rely on our steadfast assurance with a 10-year warranty on all thermal detectors. This warranty underscores our confidence in the enduring performance and longevity of our technology.

3-Year Full Product Warranty Our comprehensive 3-year warranty covers any manufacturing defects or operational failures. Your investment is safeguarded from the date of purchase, ensuring that you experience the full benefits of our products without concern.

2-Year Battery Warranty Power your devices confidently, knowing that our batteries are backed by a 2-year replacement warranty. We guarantee continued performance and reliability for your peace of mind.

How to Claim Your Warranty Our customer service team is ready to assist with any warranty claims. Simply contact us with your product details and issue description. We aim to make the process straightforward and efficient.

Contact Us For all your warranty questions or if you require assistance, reach out to our dedicated customer support team. We are committed to providing the support you need.

Email: sales@advancedtools.com.au

For a detailed overview of our warranty terms and procedures, please click here

Hikmicro Warranty

All of our brands are covered by an Australian warranty, so if you have any manufacturing faults, defects or issue, we have you covered.

Hikmicro Offers a Standard Limited Warranty for 3 Years on handheld thermal camera components, 10 years on the uncooled sensro and 2 years on the removal battery (if appicable).

Please note, if your product is defective or you do not believe that it is performing to an appropriate standard.

For a detailed overview of our warranty terms and procedures, please click here